Frequently Asked Questions
Welcome to our FAQ, we are so happy to have you here and as a client.
Returns
We want you to love your Ridgeview Railing purchase! If you're not completely satisfied, you may return your unused items within 30 days of delivery for a refund.
Return Guidelines:
- Items must be unused, uninstalled, and in original packaging
- Returns must be initiated within 30 days of delivery
- Customers are responsible for return shipping costs
- Original shipping charges are non-refundable
To start a return, please contact our team at sales@ridgeviewrail.com. We’ll provide you with instructions and return authorization.
Note: We do not accept returns on customized or altered products.
Thank you for choosing Ridgeview Railing!
Do you offer railing kits for stairs?
At this time, we do not offer railing kits specifically designed for stairs.
However, keep in mind that railings are generally not required for stairs with fewer than 3 risers.
Do you offer cable railing kits?
We currently sell cable separately but do not offer pre-configured cable railing kits at this time.
Are your kits available in lengths other than 5 feet?
All Ridgeview Railing kits are sold in standard 5' lengths, but they can be cut to fit shorter sections.
For example, to cover a 6' span, you can use two 5' kits and cut each to 3'.
What railing heights do you offer?
We offer two standard heights: 36” and 42”.
The 42” railing kit can be trimmed down to achieve a custom height between 36” and 42”.
How are the pickets attached to the rails?
Pickets are inserted into the bottom rail first, then into the top rail.
The design ensures a tight, secure fit—no additional hardware required.
Picket spacers are included to provide lateral support and alignment.
📏 Material Planning for Deck Configurations
What do I need for a 12’ straight run?
- 3 railing kits
- 2 end posts
- 2 intermediate posts
- NOTE: Rails should be trimmed to approximately 4' each to maintain proper post spacing.
What do I need for a 4’ x 12’ deck?
- 3 railing kits
- 2 end posts
- 1 corner post
- 2 intermediate posts
- Trim top and bottom rails to approximately 4' for even spacing.
What do I need for a 12’ x 24’ x 12’ U-shaped deck?
- 11 railing kits
- 2 end posts
- 2 corner posts
- 8 intermediate posts
- Trim rails as follows:
- ~4' sections for the 12' runs
- ~4'9" sections for the 24' run to ensure even post spacing
What if my deck corner is not a 90-degree turn?
For non-90° corners, you’ll need to use two separate posts to navigate the angle properly.
Ordering Process
What is the process to successfully order a Ridgeview Rail picket rail?
To ensure a successful order, please follow these steps:
- Sketch Your Deck Layout: Create a drawing of your deck layout, including all dimensions. Click here to see an example.
- Determine Post Requirements: At a minimum, you will need two end posts and one picket rail kit. Depending on your deck's design, you may also need intermediate and corner posts.
- Calculate Rail Kit Needs: You will need one additional picket rail kit for every 5-foot section of railing.
- Choose Your Kit Height: Select between our 36” or 42” Picket Rail Kit and Post Kit.
- Select Your Color: Choose from our available color options: Black, Bronze, or White.
Picket Rail Kit Contents
What items come in the picket rail system?
Each Ridgeview Rail Picket Rail Kit includes the following:
- 1 Top Rail with vinyl infill
- 1 Bottom Rail with vinyl infill
- 12 Pickets
- 8 Medium Size Stainless Steel Screws for RCB
- 10 Small TEK Screws (color specific)
- 4 1” RCB
- 1 Picket Layout Ruler
Product Specifications
What heights do the rail kits come in?
Our picket rail kits are available in two height options: 36 inches and 42 inches.
What are the color options available?
Our Picket Rail Kits and Post Kits are offered in three distinct colors: Black, Bronze, and White.
Assembly and Installation
What tools are required for the assembly of the Ridgeview Rail system?
For proper assembly, we recommend having the following tools on hand:
- Drill / Driver with 1/4" and 5/32" Drill Bits
- Phillips Screwdriver #2
- Level
- Tape Measure
- Pencil
- Speed Square
- Tin Snips
- Electric Miter Saw with Carbide Blade for Aluminum
- Rubber Mallet
- String Line
- Eye and Ear Protection
Are there instructions available for assembling the kit?
Yes, every Ridgeview Rail kit comes with a detailed set of assembly instructions. Additionally, you can find instructional guides and helpful how-to videos on our website here.
Shipping
Where does Ridgeview Rail ship to?
Ridgeview Rail ships to all 50 states within the United States. Please be aware that shipments to Alaska and Hawaii will incur an additional freight cost, which will be added by the shipping carrier.